Yes, you can order multiple products at once. Simply add the products you wish to purchase to your shopping cart.

As soon as you place an order: • You will be redirected to the order confirmation page on our website. • You will also receive an Order Confirmation email on your registered e-mail.

The time taken for delivery depends on the mode of delivery selected during checkout. The general timelines are: Standard Delivery – 4-5 working days from the order date.

Address changes are not allowed once the order is placed. For more information, please contact our Customer Support Team.

If your shipment is unsealed or in tampered condition, we recommend you do not accept the order and contact our Customer Support Team for assistance.

To track your order, please follow the steps below: 1) Sign-in to your account on storefloor.pk 2) After logging in, click on ‘My Orders’ 3) Go to the order you want to track and click on ‘Track Your Order’

If you missed the delivery, we usually try again on the next working day. Our delivery personnel will get in touch with you. If you still fail to receive the order, please connect with our Customer Support Team.

Our logistics partners may need up to 24 hours to activate the tracking code once an order is dispatched from storefloor.pk. We recommend checking the live tracking again later. You can also track your order in ‘My Orders’ under ‘My Account’ on https://storefloor.pk

Our delivery partners will never ask you to pay more than the invoice amount. If this happens, do not accept the order and raise a complaint with us immediately.

Unfortunately, we do not offer card-on-delivery at this time.

Possible reasons for delay include: – Incorrect or incomplete delivery address – Delivery attempted but recipient was unavailable – Customer not reachable – Product out of stock – Product damaged during transit – Force majeure (unforeseeable circumstances)

All orders are delivered through our reputed courier service provider (TCS).

We offer FREE SHIPPING on select products.

No. We currently do not deliver outside Pakistan. You may order from abroad, but the delivery address must be in Pakistan.

All products will be dispatched to the shipping address provided at checkout.

Certain Pin Codes may not be serviced by our courier partners. If your area is currently not supported for delivery, you will be unable to place the order.

Call our Customer Care Helpline at +92 300 7711888.

Yes, items can be replaced if: – The product was not damaged while in your possession – The product matches what was originally shipped – The product is returned in its original condition (box, manuals, warranty card, accessories) Refer to our Cancellation and Returns policy for more details.

Refunds are processed according to our Cancellations Policy and will be returned to the original payment method used.

Please refer to our Return Policy on storefloor.pk for details on timelines.

All free gifts, packaging, and accessories must be returned. If you choose not to return the free item, its value will be deducted from the total refund amount.

We accept: – Credit/Debit Cards (Visa, MasterCard) – Internet Banking – JazzCash – Gift Cards

You can use Visa or MasterCard (credit or debit) issued by banks in Pakistan. At checkout, enter your card details (card number, expiry date, CVV) and complete the 3D Secure process if prompted.

We do not store your card details (number, CVV, PIN, expiry date). All transactions are SSL secured for your protection.

We never request such information over phone or email. Do not share your account or card details with anyone claiming to be from Storefloor.

It will appear under “Storefloor”. Some card statements may truncate this name.

We accept Internet Banking payments from Bank Alfalah, Faysal Bank, and HBL (Habib Bank Limited). Please ensure your account has online transactions enabled.

Unfortunately, we do not offer a Pay on Delivery option at this time.

Payment failures can be due to technical glitches or incorrect credentials. If your order isn’t confirmed automatically within 48 hours or you see a payment declined message, please check with your bank or contact us for assistance. Rest assured, any deducted amount is refunded in case of failed transactions.

You can call our Storefloor Customer Care at +92 304 1118822 from 10 AM to 6 PM.